Summary
Date Posted: Monday, October 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Office & Customer Care Officer
About Griffith Foods
As a global product development partner, we specialize in high-quality food ingredients. We’re committed to helping our customers create better products – and a better, more sustainable world.

Purpose of the Position
Be the first point of contact for external & internal customers and represent Griffith Foods in a professional manner.
All visitors & customers to feel welcomed in a warm, friendly and professional manner ensuring that their requests and/or questions are handled directly and in a correct way.
Provide administrative support to other areas of the business in an administrative capacity, providing support where appropriate.
Ensure service is provided during office hours.
Be a key company interface for the customer in many areas including pricing, order processing, coordinating orders, forecasting , CRM support , sample requests monitoring stocks and service levels.

Essential duties and responsibilities
Office Management
• Act as an ambassador for the Griffith brand as the first point of contact for employees, customers and suppliers and any vistors.
• Ensure correct (safety) procedures are being followed whenever third party members are entering and leaving the pemises.
• Handle incoming calls professionally and timely and transferring callers to the appropriate GF contact person.
• Prepare all outgoing post including UPS and any other courier service requested for parcels
• Order catering and refreshments for visitors on request, when appropriate
• Ensure visitor coffee/refreshments are replenished and served to visitors
• Ensure taxi arrangements are made and communicated in a timely manner
• Place orders as requested for stationary and printer cartridges and manage stocks.
• Ensure timely replenishment of office equipment and consumables
• Maintain a clean and tidy reception area at all times
• Comply with health and safety policy
• Support with administrative duties as requested and appropriate

Customer Care
• Enter and maintain accurate customer information in ERP, amend / cancel orders as required
• Responsible for keeping customer information up to date at all times.
• Ensure labels are set up correctly
• Request Health Certificates as required
• Follow all procedures relating to inventory control to ensure we manage stock appropriately
• Register customer complaints and control all goods returned from customers ensuring all actions are taken to customer satisfaction
• Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.
• Price queries & requests & update the price book regularly
• Understand customer requirements and activity and monitor forecast accuracy
• Customers visits as required to meet key contacts
• Understand Customer and market expectations and referencing this against Griffith capabilities.
• Send out the original invoices to customers by adding the necessary documents and stamps.
• Proactively and visibly supports the Health and Safety standards, rules and regulations of the organisation

Working Relationships
• Functional relation with: Sales , QC / QA, R&D, Supply Chain
• All visitors & contractors

Requirements
Knowledge and/or Experience Requirements
• Good working knowledge of Excel, MS Word, Powerpoint , Outlook and Microsoft Teams
• 3 up to 5 years experience in a similar diversified supporting role - preferably in an international environment
• Creative and analytical thinker
• High School Education level in Marketing/ Communication or Social Sciences in general
• Experience in office management
• Proficient in English & French


Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
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