Summary
Date Posted: Thursday, August 01 2024, Base Salary: Not Disclosed

JOB DETAILS:
job purpose
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous. Front Office services connected with arrivals, departure and in-house guests, in line with the Companies Policies & Procedures.

Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
• Understanding the companies Policies, Procedures, Operational and Financial Principles and the
• components involved in the day to day running of reception.
• Performs and check cashier functions according to companies Policies & Procedures.
• Processes and check daily banking's according to company Policies & Procedures.
• Checks that correct data is obtained from guests and updated on the Property Management System.
• Ensures that guest accounts are maintained and transactions processed during their stay.
• Performs and check cashier functions according to companies Policies & Procedures.
• Processes and check daily banking's according to company Policies & Procedures.
• Checks that correct data is obtained from guests and updated on the Property Management System.
• Float checks is done after each shift and signed off by shift supervisor and Front Office Management.
• Ensures and check that on each shift a pit check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
• Ensures and check that on each shift a rate check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
• Ensures and check that on a daily basis a shift check-list is completed and necessary reports attached then signed off by shift supervisor and Front Office Management.
• Variances or queries is recorded, actioned and handed over to Front Office Supervisor and Management at all time.
• Ensures that Front Office, Audit and company Policies & Procedures are adhered to.
• Performs monthly stock takes of Front Office stationary and other related items.
• Be familiar with the monthly department budgets and targets set to achieve.
• Maintain guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between hotel guests and all Hotel departments both verbally and in writing as required.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
• Ensure that all requested reports associated with the department are accurate and produced on time.
• Assists with keeping records and filing systems within the Front Office department.
• Cover all shift as and when required.
• Serves on hotel committees as determined by the Front Office Manager and / or General Manager.
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of the relevant service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Minimizes loss of revenue by adhering to all established credit procedures.
• Insures all guests establish credit upon check-in.
• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
• Receives proper approval codes for cash and credit card paying customers.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively.
• Keeps effective key control.
• Is fully conversant with the Hotel Operating, Reservation, Telephone, Television, Fire Alarm System and other Front Office operating equipment.
Other Special Requirements
• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes
• Bachelor Degree in Hospitality or related field
• Minimum 3 years’ experience in reception roles
• Excellent verbal communication
• Good telephone communication etiquette
• Organized and resourceful
• Customer-focused
• Active listener
• Well conversant with OPERA system

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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