Vacancy title:
Retail Stores Supervisor

[Type: FULL_TIME, Industry: Consulting, Category: Sales & Retail]

Jobs at:
Career Options Africa Group

Deadline of this Job:
Thursday, June 26 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Saturday, June 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As the Retail Store Supervisor, you will be leading the team, mentoring and guiding them to achieve the sales targets and customer satisfaction level.

MAIN TASKS AND RESPONSIBILITIES.

• Act as a bridge between sales staff and Retail Manager.
• Ensure achievement of budgeted revenue and profit margins month on month and improve business performance with innovative ideas.
• Monitor shop operations as per Standard Operating Procedure on a daily basis and act immediately on deviation, if any.
• Monitor physical and system stock regularly, check for deviations if any and initiate corrective action.
• Prepare daily performance report.
• Ensure that all customer complaints are attended and concluded.
• Ensure shop cleanliness & visual merchandising is done as per SOP and act immediately for deviation, if any.
• Support and develop sales team by sharing knowledge and ensure team performance improvement.
• Interact effectively with the team sales target communication, customer feedback and overall shop management.

QUALIFICATIONS

The job holder should have the following qualifications.

1. Must have a bachelor’s degree in business, sales and marketing or related field
2. At least 3-6 years of experience in the retail industry

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Strong understanding of food pairing, flavor profiles, and culinary techniques.
• Strong hands-on fashion retail operations, merchandising and marketing skills
• Strong Customer Service orientation
• Must have the ability to do multi-task, prioritize work and meet tight schedules
• Excellent interpersonal, communication & presentation skills.
• Must be good at Stock management

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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