Vacancy title:
Sales and Admin Secretary

[Type: FULL_TIME, Industry: Professional Services, Category: Sales & Retail]

Jobs at:
Univisa Rwanda Ltd

Deadline of this Job:
Tuesday, September 16 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Simplifying your university & visa journey. We’re a first-class service provider helping families secure global university admissions and visas. As a start-up, we combine premium client care with strong processes that help our team thrive and succeed. Our philosophy is simple: Ignite Rwandan Excellence, gain world-class knowledge abroad and bring it home to build a brighter future.

What you’ll do

• WhatsApp first responder (1-hour SLA): manage high message volumes, follow up diligently, and convert inquiries into booked consultations.
• Front-of-house excellence: welcome a high volume of in-person meetings daily at our office, prepare rooms and uphold our first-class service standard.
• CRM & records ownership: capture complete client data, keep stages and notes up to date, upload documents, and track progress meticulously.
• Scheduling & coordination: manage the calendar, confirm attendance, send reminders and coordinate next steps after meetings.
• Sales support & conversion: confidently convince and persuade prospective clients, qualify needs, share service information, issue quotes/invoices and record payments.
• Data protection & discretion: use consent language, store files only in company systems, and maintain confidentiality.
• Reporting: prepare simple KPI summaries (responses, meetings booked, show rate, conversions, data completeness).

What you’ll bring

• Fluent Kinyarwanda (spoken/written) and strong English; professional, welcoming presence. French is a bonus.
• Demonstrated experience handling high-volume messaging and high-volume in-person meetings.
• Confident, persuasive communicator who can convince and motivate clients to take the next step.
• Super-organized work style: excellent time management, attention to detail, and follow-through.
• Comfortable with Google Workspace (Docs/Sheets/Drive) and professional email/phone etiquette.
• CRM experience is a bonus (no specific platform required).
• Legally authorized to work in Rwanda and available for overtime when needed.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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