Vacancy title:
Senior Officer, Service Quality Assurance

[Type: FULL_TIME, Industry: Public Administration and Government, Category: Management]

Jobs at:
Rwanda Social Security Board

Deadline of this Job:
Friday, October 17 2025

Duty Station:
Kigali | Rwanda

Summary
Date Posted: Wednesday, October 8 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company:

The Rwanda Social Security Board is seeking a Senior Officer for Service Quality Assurance to join their team. The successful candidate will play a key role in ensuring service quality and excellence within the organization.

Responsibilities:

• Implement and monitor service quality standards
• Analyze customer feedback and data to identify areas for improvement
• Develop strategies to enhance service delivery

Qualifications:

• Master’s Degree in Marketing, Business Administration, Management, or related field with 3 years of experience, OR
• Bachelor’s Degree in Marketing, Business Administration, Management, or related field with 5 years of experience

Experience needed:

At least 3 years of relevant experience for Master’s Degree holders, or 5 years for Bachelor’s Degree holders

Work Hours: 8

Experience in Months: 36

Level of Education: postgraduate degree

Job application procedure
Interested and qualified? Click here to apply

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