Vacancy title:
Social Media & Account Manager

Jobs at:
Digital Creations Ltd

Deadline of this Job:
15th November 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 2nd November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Executive Summary

Digital Creations Ltd is a full-service communications agency that is duly registered in Rwanda since 2012 to provide a wide range of solutions in developing and implementing strategic and effective communication activities such as Media services,Event management, Digital media, Creative design, and Brand management.

Job Title

Social Media & Account Manager

Job Description

• Setting and implementing social media and communication campaigns to align with marketing strategies
  
• Providing engaging text, image and video content for social media accounts
  
• Responding to comments and customer queries in a timely manner
  
• Monitor and report on feedback and online reviews
  
• Organize and participate in events to build social media community and boost brand awareness
  
• Coordinate with creative, marketing, PR, and Communications teams to ensure brand consistency and communication correctness
  
• Build and maintain strong and long-lasting relationships with customers, potential customers and media for the sake of the agency
  
• Stay up-to-date with digital technology trends
  
• Clearly communicate the progress of monthly/quarterly initiatives
  
• Monitor the effectiveness of advertising campaigns.
  
• Familiarize yourself with your clients‘ products and services, the target audience and their competitors‘ activities
  
• Create, and manage all published content
  
• Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics.
  
• Develop a social media strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.
  
• Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
  
• Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
  

Qualification

• Bachelor Degree in Communications, Marketing, or any other related field
  
• Proven work experience in social media or related field at least for 2 years
  
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  
• Demonstrable social networking experience and social analytics tools knowledge
  
• Adequate knowledge of web design, web development
  
• Knowledge of online marketing and a good understanding of major marketing channels
  
• Positive attitude, attention to details and customer oriented with good multitasking and
  organizational ability
  
• Fluency in English and Kinyarwanda. French is an added advantage
  
• Experience launching social media and digital marketing campaign
  
• Ability to interpret website traffic and online customer engagement metrics
  
• Personal interest and active user of social media sites such as
  Facebook,Twitter, lnstaGram, Linkedln, Youtube, etc.
  

SOME ADDED ADVANTAGES WE ARE LOOKING AT

• Acquaintance with social media management programs such as Hootsuite, Hubspot,Sprout Social or any other.
  
• Generating analytics to track the effectiveness of social media outreach
  
• Familiarity with stock photo site
  
• Basic marketing and graphic design skills