Summary
Date Posted: Thursday, February 04, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
About the role.
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you. Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
• Azure
• Dynamics
• Office 365
• Networking
• Active Directory
• Virtual Machines
You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department to ensure you have a comprehensive induction and training program and deliver extraordinary customer service. .

Job Responsibilities: Not Specified

Job Skills: Not Specified

What you’ll be doing
• Act as the advanced technical contact for troubleshooting customer issues
• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
• Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
• Seek supplemental training to improve performance and develop a specialization

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply please click here https://join.tek-experts.com/careers/Jobdetail?jobId=10443&source=Jobs+in+Rwanda-+Advertising+only&tags=03%2F02%2F2021 

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